What Should a Buyer's Agent Do if a Property Deal Falls Through?

Despite your best efforts and intentions as a buyer’s agent, there may be times when a property deal falls through, whether it’s to do with finance, building and pest inspections, timing or more. It’s a real pain point as a professional and there’s a natural fear of what to say to the client, but the quality of your working relationship with your client will help to see you through this speedbump.

It pays to maintain your objectivity during this process – where possible, analyse exactly what happened so that you can put mitigations in place for next time. The situation may also quite clearly have been out of your hands and that is definitely worth acknowledging. What’s important is that you maintain your honesty and work to reassure your client that you will try again and keep going until you secure something else that fits their investment criteria.

Remember not to take it personally – it’s a business transaction and things will not always go your way. Don’t allow the situation to become bigger than what it was and mess with your head.

Staying the course in business means that you need to address each challenging situation with integrity and make sure you communicate to your client that you will do your utmost to deliver a great outcome. It just may take a little longer than first expected.